Conference Attendance and Refund Policy
Terms & Conditions
1. Ticket Purchase & Registration
1.1. All ticket purchases are final and non-transferable unless otherwise stated.
1.2 Attendees must provide accurate registration details; any errors may affect entry.
Once you complete your online registration form, please check the order carefully before confirming it. After you have confirmed and submitted your reservation, we will process your booking immediately. Your booking is not confirmed until you receive an email confirmation from us which sets out your order details and other useful information.
1.3. If you do not receive our email confirmation within 24 hours of you submitting our online registration form, please contact us at [email protected] as soon as possible before the start of the conference. It is your responsibility to update us of any changes to your contact details so that we are able to contact you.
2. Venue & Special Requirements
2.1. You must comply with the rules and regulations governing the Venue. If you bring any property to the Venue, you do so at your own risk. We are not responsible for any loss and/or damage to such property. If you are using car parking facilities at the Venue, you do so entirely at your own risk. We do not accept any responsibility for any loss and/or damage resulting from your use of such car parking facilities. We reserve the right to refuse admission to any person whom we consider in our absolute discretion to be unsuitable for admission to the conference or to remove such person after the start of the conference.
3. Conference Changes
3.1. We reserve the right to make any changes to the conference at any time without prior written notice. For example, such changes may include changing the programme (including, but not limited to, the speakers), date, time and/or the Venue. Additionally, any discounts or offers advertised for a particular event (such as “Early Bird” offers) may be time limited and/or subject to availability and will be subject to additional terms and conditions.
4. Cancellations & Substitutions
4.1. We reserve the right to cancel a conference at our sole discretion for any reason and at any time. In the event of such a cancellation, we will refund any registration fees paid, and we will use reasonable endeavours to notify you of such cancellation.
4.2 Non-Refundable Policy: All ticket sales are final and non-refundable, except as required by law.
4.2 In the event that the Attendee cannot attend the event, the ticket may be transferred to a substitute attendee.
5. Registration Fees & Payment
5.1. Registration fees are correct at the time of going to press but may be subject to changes. The registration fees include light refreshments, lunch and conference materials, but not transport and accommodation.
5.2. Please note that payment of all registration fees must be made in full prior to the start of the conference. Payment of any bank transfer charges is your responsibility.
5.3. All sums payable by you under this Agreement are subject to any applicable tax, levy or similar governmental charge, including value added or sales tax which we shall add at the applicable rate.
5.4. All sums due under this Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
5.5. If any registration fees due have not been paid when they are due (“Debt”):
5.5.1. we reserve the right to cancel your registration without warning at any time prior to the first date of the conference. If we do not exercise our rights of cancellation prior to the conference, delegates whose registration fees have not been paid by the start of the conference shall be required to pay on-site in order to gain entry.
6. Intellectual Property
7.1. Any and/or all IP in the conference materials shall be our sole and exclusive property (or the appropriate third party owner(s), if any) and you shall not acquire any rights in such conference materials, including any developments or variations of them. Nothing in this Agreement grants you any IP rights in the conference materials. You agree not to reproduce, sell, and/or copy (in whole or in part) the conference material, except for purposes of post-conference references. If you would like to use the conference materials for anything else, please email us at [email protected].
7. Liability
7.1. Nothing in this Agreement is intended to limit or exclude our liability for (a) death or personal injury caused by our negligence, and (b) fraud or fraudulent misrepresentation.
7.2. You shall not exclude or limit your liability under any indemnities given by you under this Agreement.
7.3. You shall fully and effectively indemnify and hold harmless us and any Group Company against all losses, actions, costs (including legal fees and disbursements on a solicitor/client basis), claims, demands, fines, damages and liabilities, of whatever nature, incurred or suffered by or made against us, whether or not foreseeable, arising directly or indirectly, wholly or in part, out of or in connection with any breach of this Agreement by you.
7.4. We shall not (whether in contract, tort, negligence, statutory duty or otherwise) be liable to you under this Agreement for consequential, indirect or special damages (including indirect loss of profit and indirect loss of revenue).
8.5. Subject to the clauses above, our maximum aggregate liability to you under this Agreement (whether arising in contract, tort, negligence, statutory duty or otherwise) shall not exceed the registration fees you paid to us.
9. General
9.1. Notices. All notices (including any invoices) under this Agreement shall be in writing and shall be sent to the address specified by the recipient. Any notice may be delivered by email, by a reputable courier service, or by post. The notice shall be deemed to have been given if sent by email within 12 hours of delivery to the sender’s ISP provided within that time no notice of delivery failure has been received, if sent by courier on delivery and if sent by post 2 Business Days after the notice was posted.
9.2. Disputes. If you are an individual and a dispute arises between us out of or in connection with this Agreement, we shall negotiate in good faith to resolve the dispute. If the dispute is not resolved within 10 Business Days of the start of our negotiations, either of us may refer the matter to the courts. If you are not an individual and there is a dispute, our respective representatives shall meet within 5 Business Days of receipt of a written notice of such dispute, in an effort to resolve the dispute. If the dispute is not resolved within 5 Business Days of that meeting, the dispute shall be referred to our respective senior management (or their nominees) who shall meet within 5 Business Days of the referral to attempt to resolve the dispute. If, despite following the process set out above, the dispute is not resolved, either of us may refer the matter to the courts. This clause shall not restrict either you or us from initiating any proceedings in respect of a matter where either party has reasonable cause to do so to avoid damage to its business or to protect or preserve any right of action it may have, or from applying for or obtaining emergency or interlocutory relief.
10. Force Majeure